Privacy Policy

Last updated: March 10, 2026

1. Information We Collect

We collect the following types of information:

  • Account information: name, email address, and password (stored as a secure hash)
  • Experiment data: descriptions and details of laboratory experiments you submit for analysis
  • Usage data: number of analyses performed, timestamps, and feature usage
  • Payment information: processed securely by Paddle; we do not store card details

2. How We Use Your Information

We use your information to:

  • Provide and improve the AI analysis service
  • Manage your account and subscription
  • Send transactional emails (welcome, password reset)
  • Monitor and prevent abuse of the Service

3. Data Sharing

We do not sell your personal data. We share data only with trusted third-party service providers necessary to operate the Service:

  • Anthropic — AI analysis processing
  • Paddle — payment processing
  • Render — cloud hosting and database
  • Resend — transactional email delivery

4. Data Retention

We retain your account data and experiment history for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law.

5. Security

We use industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and access controls. However, no system is completely secure and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access and export your personal data
  • Request correction of inaccurate data
  • Request deletion of your account and data
  • Opt out of non-essential communications

To exercise these rights, contact us at support@failedexp.com.

7. Cookies

We use only essential cookies required for authentication and session management. We do not use tracking or advertising cookies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the Service.

9. Contact

For privacy-related questions, contact us at support@failedexp.com.